We’re pleased to say that all of our products are cruelty-free and Vegan-friendly.
All of our products are Vegan-friendly and cruelty free (even down to the printing ink and glue that is used).
No. In a bid to reduce unwanted waste and remain competitively priced, our products are not gift-boxed as standard (following feedback that many customers were simply immediately disposing of the boxes). Instead, our products are individually wrapped in recycled tissue paper.
Gift boxes for selected items are available on the shop page under ‘gift boxes’, for an additional charge.
We are sorry you are having trouble with your discount code.
Some discount codes have expiry dates or conditions (such as a minimum order amount). If that’s not the reason, contact us us we’ll do all wee can to help!
Domestic and International deliveries are sent by the fastest method available to us through our shipping broker. Unfortunately, we cannot offer further enhanced expedited shipping.
We are so sorry for the inconvenience this has caused and will fix this ASAP. Just contact us to let us know the details and we’ll sort it out!
We’re so sorry to hear that your order arrived in less than pristine condition.
Please let us make it right.
Just contact us to let us know as soon straight away so that we can assist with processing a replacement order or issuing a refund.
You may contact us using the button below.
Unfortunately, we do not offer exchanges unless your item is faulty or arrives damaged. Take a look at our order and returns policy for more info.
Shipping costs are calculated at the checkout, dependent upon the shipping location and order value.
Shipping from Spain is expensive and so we subsidise the shipping costs that we pass on to customers.
International (UK and Europe, outside of Mainland Spain):
- Orders of €12.99 or less:
€10.99 – unfortunately for low order values we have to pass on a higher proportion of the cost of shipping
- Orders of €13.00 or more:
€7.99 flat fee, irrespective of the order value.
International orders are shipped via UPS standard international courier service. Deliveries typically take 5-7 business days to arrive.
However, as the UK has now left the EU, there may be additional delays or charges imposed by customs, over which we have no control.
However, as the UK has now left the EU, there may be additional delays or charges imposed by customs, over which we have no control.
*Orders of £135 or less for delivery to the UK should not incur Import VAT as the goods cross into the UK. There should be nothing more to pay.
**Orders valued at more than £135 are now be subject to UK Import VAT at the customs border. This charge, and handling fees, is collected by the shipping agent before you receive your parcel. Please contact us if you receive additional charges for an order of £135 or more and we will help.
Domestic (Mainland Spain):
- €4.99 flat rate, irrespective of the order value.
Orders within Spain are shipped via Correos (using the Premium Paq express service)
We typically ship only to the UK and within Mainland Europe. If your preferred destination is not available, contact us directly to discuss shipping options.
*Occasionally we may ship items separately, at no additional charge, to get items to you in the shortest time. This does not affect your shipping cost, but may require the order to be delivered in multiple packages and the shipping time may vary. An example of this is when we are able to dispatch goods both from here in Spain and from our UK fulfilment partner.
Tracking of orders
Once your order has been processed, you’ll receive an order confirmation email from us. A shipment notification email with tracking information will follow from our shipping agent (PacklinkPro). You can also check the status of your order by logging into your account.
If your order shipped via UPS, you can also sign up to ‘UPS My Choice’ by going to www.ups.com/mychoice. This free service will proactively send you delivery alerts updating you on the day and time of your delivery. You can reroute your orders to another location, directly in the UPS app, leave instructions for the driver or schedule a redelivery, giving you additional control over your deliveries.
Trying to find your delivered package? Sorry! This happens occasionally if the delivery driver doesn’t follow the delivery instructions or leave a delivery card. Please check your front porch, side door, back porch, garage area, bushes, behind wheelie bins etc to make sure it's not hiding. Also ask your neighbours if they may have received it for you. If your package still can’t be found, please contact us.
Orders & Returns
All prices on our website are inclusive of VAT and exclusive of packing and delivery charges which will be payable as indicated at the time of placing your order. You will be told the total price of all the products you are purchasing, including packing and delivery charges, before your order is confirmed.
Online payment is provided in a secure environment, and our website uses SSL certificates. Payments can be made via Paypal’s payment platform (either through a Paypal account or by credit/debit card using Paypal’s payment gateway for non-Paypal account holders). There is also the option to pay via bank transfer.
Payment will be taken at time of order confirmation. All products remain the property of Finca Gran Cerros until full payment has been received and funds have been cleared.
Please ensure your billing address and telephone number are as registered with your payment method account as incorrect information provided may cause a delay in processing your order.
Finca Gran Cerros will not be held liable for delay or non-delivery if payment has not been authorised.
If you opt to pay by bank transfer, your order will automatically cancel if they funds have not cleared within 7 days of the order being placed.
All details, descriptions and prices of products appearing on the Finca Gran Cerros website are correct at the time of upload.
Although we aim to keep the website information and stock availability as up to date as possible, the information appearing at any given time may not always reflect the position at exactly the moment you place an order.
We are happy to offer refunds or exchanges on purchases made directly from Finca Gran Cerros under the following conditions.
Each of our products is carefully crafted by hand. As such, slight variations from product to product are to be expected and are an integral part - and attribute - of each unique product.
We offer the same fragrance across multiple product types; the intensity of the aroma from each product type will vary due to the nature of the type of product. As such, no refunds, exchanges or credit can be offered on the basis of product fragrance or intensity.
We cannot offer to replace, refund, or exchange products that have been purchased from one of our retail partners or stockists.
Due to the handmade nature of our products, all wholesale orders are considered to be final and not offered on a sale or return basis.
Faulty or Damaged Items
We do our very best to ensure that products are well protected when shipped to our customers and use only globally recognised courier services for international deliveries and Correos, the national postal service, for deliveries within Spain.
However, if any items are broken or damaged in transit, you must contact us by email within 24 hours of receiving your delivery.
Refunds or exchanges cannot be accepted after this time. You may be required to email a photo of the damaged product to firstname.lastname@example.org and, if it is available, we will arrange a replacement of the item for you or alternatively provide a replacement of equal or greater value. You may be requested to return the damaged product to us. If this is required of you, postage charges will be refunded for the return of faulty or damaged products.
If for any reason you decide not to keep an item, you can return it within 14 days of receipt. Please contact us prior to returning any item and we will provide you with the relevant returns information and returns address.
Non-faulty items must be returned in their original, undamaged packaging and must be in an unused, as new, condition. We recommend you return goods by registered post and retain proof of postage as we cannot be held responsible for goods lost in transit while being returned to us.
If we find that the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a claim for a refund on the item.
Please be aware that post and packaging is non-refundable, except where items have been returned because they are faulty or do not otherwise conform to your order.
Unfortunately we can not accept returns or exchanges on sale items unless the product is faulty or damaged. We will endeavour to offer a replacement item where available if the product is faulty.
Gift Card Terms
Redemption is valid against Finca Gran Cerros product purchases through the online store (www.fincagrancerros.shop) or directly at Finca Gran Cerros.
Recipients of gift cards can add the gift card balance to their online store account, or use the gift card balance at the online checkout as a 'guest'.
The gift card balance can be used in full or partial payment. If the order value is lower than the gift card amount, the balance remains on the gift card account balance for future use until the gift card expiry date.
Gift card balances are valid for 365 days from date of delivery (the date of delivery may be later than the date of purchase).
Account holders can view their gift card balance by logging into their store account.
Gift cards are not redeemable against further gift card purchases, but can be redeemed for sale items.
Last Updated: 31/12/20
From time to time, Finca Gran Cerros may run competitions online. The general terms for such competitions are:
Terms & Conditions for Finca Gran Cerros’ ‘Win €100 to spend with Finca Gran Cerros’
- There is one prize winner, and one prize of €100 voucher to spend at Finca Gran Cerros’ new online shop or put towards a stay at Finca Gran Cerros
- Open to participants aged 16 and over
- Closing date for entries is 11.59 GMT on Saturday 6 March
- The competition is running across Facebook and Instagram and entrants can enter on either or both platforms if they wish to
- To enter, entrants must like and leave a comment on the promotional post – which can be found at http://www.facebook.com/fincagrancerros and http://www.instagram.com/fincagrancerros – tagging one friend
- Only one tagged friend per comment
- However, there is no limit on the number of individual entries per person (each separate comment must have a different tagged friend to qualify)
- The winner will be drawn at random within 7 days of the closing date, from all valid entries across Facebook and Instagram that meet the competition terms & conditions
- The winner will be informed by direct message within 7 days of the closing date and must respond within 14 days to claim their prize or a new winner will be chosen
- The winner’s name will be available upon request and also published in any Finca Gran Cerros newsletter and on social media accounts – by entering, you agree to allowing us to mention your name as the winner (only the winner’s profile name will be disclosed, not the person that they tagged)
- The prizewinner should liaise directly with Finca Gran Cerros to claim their prize
- The prize is not transferable and no cash alternative is available
- The promoter is Finca Gran Cerros SC, registered in Spain with company number J93676948
- By participating in this prize draw, entrants confirm they have read, understood and agree to be bound by these terms and conditions
- This promotion is in no way sponsored, endorsed or administered by, nor associated with, Facebook, Instagram, Channel 4 Television or True North Productions
- For clarification or questions about this promotion, please contact Finca Gran Cerros via email@example.com
Thanks for reading – and good luck!
Terms & Conditions
General Terms of the Website
Finca Gran Cerros provides the content and services that are available on the Website, subject to these General Conditions of Use.
Access to this Website or its use in any way gives it the qualification of “User” and implies the unreserved acceptance of each and every one of these General Conditions of Use, reserving Finca Gran Cerros the right to modify them at any time.
Consequently, it will be the responsibility of every User, the attentive reading of the General Conditions of Use in force on each of the occasions on which he accesses this Website, so if he does not agree with any of the same here, must abstain with respect to the use of this Website.
Likewise, you are warned that, on occasion, specific conditions may be established for the use of specific contents and / or services on the Website, the use of said contents or services will imply acceptance of the specific conditions specified therein.
Through www.fincagranceros.com, Finca Gran Cerros offers users information about their activities and events, as well as contacting the company through a contact form and accessing the promotion, distribution and sale of their products and services.
Industrial and Intellectual Property
The User acknowledges and accepts that all content displayed on the Website and especially, designs, text, images, logos, icons, buttons, software, trade names, brands, or any other signs susceptible to industrial use and / or commercial appropriation are subject to intellectual property rights. All trademarks, trading names or distinctive signs, all rights of industrial and intellectual property, content and / or any other elements in the website are the exclusive property of Finca Gran Cerros and / or from third parties, who have the exclusive right to use them.
Therefore, the User undertakes not to reproduce, copy, distribute, make available or in any other way publicly communicate such industrial and intellectual property.
Obligations and Responsibilities of the Website User
The User agrees to:
Make appropriate and lawful use of the Website as well as the contents and services, in accordance with: (i) the applicable legislation at all times; (ii) the General Conditions of Use of the Website; (iii) generally accepted morals and good practices and (iv) public order.
Provide all the means and technical requirements that are required to access the Website.
Notwithstanding the provisions of the previous section the User must also refrain from:
b) In particular, the User agrees not to transmit, disseminate or make available to third parties information, data, content, messages, graphics, drawings, sound and / or image files, photographs, recordings, software and, in general, any kind of material that violates the legality, fundamental rights and interests of Finca Gran Cerros or third parties.
If a User negligently or intentionally fails to comply with any of the obligations set forth in these General Conditions of Use, he will be liable for all damages and losses resulting from said breach, in favour of Finca Gran Cerros.
The Website includes links to other websites managed by third parties, in order to facilitate the User’s access to information from third parties, collaborating companies and / or sponsors. Accordingly, Finca Gran Cerros is not responsible for the content of these websites, nor is placed in a position of guarantor or party to any services and / or information that may be offered to third parties through the links of third parties.
Finca Gran Cerros reserves the right to use “cookies” on the Website, in order to recognize Users as a returning user and customize the use made of the Website through the pre-selection of its language, or more desired or specific content. The “cookies” used by the Website are associated only with anonymous users and your IP address and do not provide User’s personal data.
Finca Gran Cerros does not guarantee continued access to, nor the correct display, download or use of the elements and information contained in the pages of the Website, which may be impeded, hindered or interrupted by factors or circumstances beyond its control.
Finca Gran Cerros bears no responsibility for decisions that may be adopted as a result of access to the content or information offered.
Finca Gran Cerros may interrupt the service or immediately end any relationship with the User if it detects that a use of its Website or any of the services offered in it, by a User, are contrary to these General Conditions of Use.
Duration and termination
The provision of the service of this Website and any services have in principle an indefinite duration. However, Finca Gran Cerros may terminate or suspend any of the services of the Website at any time. When it is possible, Finca Gran Cerros will announce the termination or suspension of the provision of the determined service.
Applicable law and jurisdiction
These General Conditions of Use, as well as the use of the Website, will be governed by Spanish legislation. Any dispute will be resolved before the Courts of Málaga, Spain.
In such cases, Finca Gran Cerros will proceed to modify or replace said stipulation with another that is valid and enforceable and that, as far as possible, achieves the objective and claim reflected in the original stipulation.
Last Updated: 31/12/20
Who Are We?
Finca Gran Cerros SC is the owner of the website and Data Controller, registered in Spain with company number J93676948.
Finca Gran Cerros SC
Las Lomas de Laja Prieta, 58
What Data We Collect and Why
Among the types of Personal Data that this Website collects, by itself or through third parties, there are: first name, last name, address, country, phone number, email address, Cookies and Usage Data.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Website.
Unless specified otherwise, all Data requested by this Website is mandatory and failure to provide this Data may make it impossible for this Website to provide its services. In cases where this Website specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Users are responsible for any third-party Personal Data obtained, published or shared through this Website and confirm that they have the third party’s consent to provide the Data to the Owner.
Mode and Place of Processing the Data
Methods of processing
The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Website (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.
Legal basis of processing
The Owner may process Personal Data relating to Users if one of the following applies:
- Users have given their consent for one or more specific purposes. Note: Under some legislations the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law;
- provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
- processing is necessary for compliance with a legal obligation to which the Owner is subject;
- processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
- processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.
In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
The Data is processed at the Owner’s operating offices and in any other places where the parties involved in the processing are located.
Depending on the User’s location, data transfers may involve transferring the User’s Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.
Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.
If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with the Owner using the information provided in the contact section.
Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.
- Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
- Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfil such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.
The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.
Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.
The Purposes of Processing
The Data concerning the User is collected to allow the Owner to provide its Services, as well as for the following purposes: Registration and authentication, Managing contacts and sending messages, Interaction with live chat platforms and Analytics.
Users can find further detailed information about such purposes of processing and about the specific Personal Data used for each purpose in the respective sections of this document.
When visitors leave comments, including reviews or feedback, on the site we collect the data shown in the form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.
Google Analytics (Google Ireland Limited)
Google Analytics is a web analysis service provided by Google Ireland Limited (“Google”). Google utilizes the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
Personal Data collected: Cookies and Usage Data.
Registration and Authentication
By registering or authenticating, Users allow this Website to identify them and give them access to dedicated services.
Depending on what is described below, third parties may provide registration and authentication services. In this case, this Website will be able to access some Data, stored by these third-party services, for registration or identification purposes.
Direct registration (this Website)
The User registers by filling out the registration form and providing the Personal Data directly to this Website.
Personal Data collected: address, country, first name, last name and phone number.
Log In with PayPal (PayPal Inc.)
Log In with PayPal is a registration and authentication service provided by PayPal Inc. and is connected to the PayPal network.
Managing and Sending Messages
This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.
These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.
Mailchimp (The Rocket Science Group LLC)
Mailchimp is an email address management and message sending service provided by The Rocket Science Group LLC.
Personal Data collected: email address, first name and last name.
Interaction with Live Chat Platforms
This type of service allows Users to interact with third-party live chat platforms directly from the pages of this Application, for contacting and being contacted by this Application support service.
If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service. Moreover, live chat conversations may be logged.
Facebook Messenger Customer Chat (Facebook, Inc.)
The Facebook Messenger Customer Chat is a service for interacting with the Facebook Messenger live chat platform provided by Facebook, Inc.
Personal Data collected: Cookies, Data communicated while using the service and Usage Data.
The Rights of Users
Users may exercise certain rights regarding their Data processed by the Owner.
In particular, Users have the right to do the following:
- Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
- Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
- Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
- Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
- Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
- Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
- Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User’s consent, on a contract which the User is part of or on pre-contractual obligations thereof.
- Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.
Details about the right to object to processing
Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.
Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.
How to exercise these rights
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.
The User’s Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Website or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data to the public authorities under legal obligation.
Additional information about User’s Personal Data
System logs and maintenance
For operation and maintenance purposes, this Website and any third-party services may collect files that record interaction with this Website (System logs) use other Personal Data (such as the IP Address) for this purpose.
Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document if you have a question.
How “Do Not Track” requests are handled
This Website does not support “Do Not Track” requests. To determine whether any of the third-party services it uses honour the “Do Not Track” requests, please read their privacy policies.
Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.
Definition and Legal References
Personal Data (or Data)
Any information that directly, indirectly, or in connection with other information – including a personal identification number – allows for the identification or identifiability of a natural person.
Information collected automatically through this Website (or third-party services employed in this Website), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Website, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Website) and the details about the path followed within the Website with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.
The individual using this Website who, unless otherwise specified, coincides with the Data Subject.
The natural person to whom the Personal Data refers.
Data Processor (or Data Supervisor)
Data Controller (or Owner)
The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Website. The Data Controller, unless otherwise specified, is the Owner of this Website.
The means by which the Personal Data of the User is collected and processed (www.fincgrancerros.shop and www.fincagrancerros.com/shop).
The service provided by this Website as described in the relative terms (if available) and on this site/website.
European Union (or EU)
Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.
Small sets of data stored in the User’s device.
This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).
Last Updated: 31/12/20